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E-Citizen Services

Professional E-Citizen Application Assistance

Fast, accurate, and guided support to help you avoid mistakes and delays in sensitive government service applications.

Disclaimer: We are an independent facilitation service provider.

Services Grid

Passport Services

  • New passport application
  • Renewal
  • Replacement (lost/damaged)
  • Name change
  • Tracking assistance

Processing time: Estimated 10–30 working days (varies by queue)

Service fee: Quote on request

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Good Conduct Certificate

  • Application assistance
  • Biometrics guidance
  • Tracking updates

Processing time: Estimated 7–21 working days

Service fee: Quote on request

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NTSA Services

  • Driving license renewal
  • Smart DL assistance
  • Logbook transfer
  • Vehicle search

Processing time: Estimated 1–14 working days depending on service

Service fee: Quote on request

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Business Registration

  • Sole proprietorship
  • Limited company registration
  • Name search
  • CR12 assistance

Processing time: Estimated 3–14 working days

Service fee: Quote on request

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Birth Certificate Services

  • New application
  • Replacement
  • Corrections

Processing time: Estimated 14–60 working days (depends on records)

Service fee: Quote on request

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Work Permit Support

  • Application preparation support
  • Document checklist guidance
  • Follow-up and tracking support

Processing time: Estimated 21–90 working days

Service fee: Quote on request

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How It Works

Clear process, predictable support, and regular updates at each stage.

1

Submit Request

2

Upload Documents

3

We Review & Prepare

4

You Attend Biometrics (if required)

5

We Track & Notify

Required Documents

Passport Renewal Requires
  • Old passport
  • ID copy
  • Passport photos (where required)
Good Conduct Requires
  • ID copy
  • Fingerprint capture at DCI
  • Application reference details
Business Registration Common Requirements
  • Preferred business names for search
  • Director/owner ID details
  • KRA PIN and contact details

Service Quotation

We provide open-ended quotes based on your exact service needs. Government charges remain separate where applicable.

Service
Quotation
Notes
Passport assistance
Quote on request
Final quote shared after service scope confirmation
Good conduct assistance
Quote on request
Quote depends on required support level
NTSA service assistance
Quote on request
Varies by selected NTSA workflow
Business registration support
Quote on request
Depends on registration structure and documents
Birth certificate support
Quote on request
Quote shared after document assessment

FAQs

Is this the official government portal?

No. We are an independent facilitation service provider that helps you prepare, submit, and track your applications correctly.

How long does processing take?

Timelines vary by service and current government queues. We provide realistic estimates and updates throughout your case.

Do you guarantee approval?

No. Approval decisions are made by relevant government agencies. We improve readiness by reducing application errors.

Can you fast-track applications?

We cannot bypass official procedures. We can help you submit correctly and promptly to avoid avoidable delays.

Do I need to visit physically?

Some services require in-person biometrics or verification. We guide you on exactly when physical attendance is required.

Contact / Application Form

Submit your request and we’ll guide you step by step based on your service type and urgency.

Office: Nairobi, Kenya
Contact: +254 114 274647
Business Registration: Available on request
Experience: 5+ years facilitation support
Client feedback: Verified testimonials available